The role of the College is to ensure that the public is protected from unprofessional conduct and incompetent practice. Concerns about the practice of Registered Dietitians and Registered Nutritionists are addressed through the College’s complaint process.

This process is set out in the Health Professions Act that governs the dietetic profession and ensures that an appropriate course of action is taken. When an individual files a formal complaint with the College, they are always notified of the action taken with respect to the complaint.

If you have a concern about the professional services you received from a Registered Dietitian or Registered Nutritionist, please submit your complaint to the Complaints Director of the College.

Complaints Director
1320-10123 99 Street
Edmonton AB   T5J 3H1

In accordance with the Health Professions Act (HPA), all complaints must be written and signed. It should identify specific dietitian(s) by name and specific action(s), conduct or behavior. When a written and signed complaint is received by the Complaints Director, the complaint will be reviewed to determine whether the College has jurisdiction in regards to the matter, and a decision will be made as to how the complaint will be processed. Under the HPA, the Complaints Director has various options regarding the action taken with respect to a complaint, and he or she must advise the complainant of the chosen action within 30 days of receiving a complaint. As per the HPA, the dietitian who is the subject of the complaint will be provided with a copy of the letter of complaint and the complainant’s identity at some point during the complaint process.

The time frame for the complaint process varies depending on several factors, including the complexity of the issues involved, the number of and availability of individuals involved, and the volume of materials to be reviewed.

Hearing Decisions

Complaint Summary – 2017-02

The College of Dietitians of Alberta received a complaint with regards to regulated member, practice permit 1856, in July 2017. The complaint was investigated by the College and proceeded to a Hearing Tribunal in January 2018. The member consented to an Admission of Guilt and a Joint Submission penalty whereby the member admitted to the following charges of unprofessional conduct: the member accessed via the electronic charting system health information from their own record, of their immediate family, of their friends / coworkers and their family members, and of other children, on one or more occasions without proper authority or reason to do so; the member failed to report improper accesses to health information to appropriate authorities prior to the employer’s investigation of such improper accesses; and, the member failed to accurately or truthfully disclose the extent of improper accesses to health information during a meeting with the employer, including when asked directly by the employer about the extent of improper accesses.

Following the Hearing Tribunal, a written decision was rendered in February 2018. Member #1856 was found guilty of unprofessional conduct concerning the five charges outlined in the Statement of Allegations.

In the Hearing Tribunal’s Penalty Decision rendered in February 2018, the Tribunal ordered the Hearing Tribunal’s written decision serve as a reprimand; the member’s practice permit be suspended until four (4) months have elapsed from the hearing date and the member successfully completes a boundaries and professional ethics courses; for a period of eighteen (18) months from reinstatement, the member must provide the Complaints Director of the College with written confirmation from the employer that the member has provided the employer with a copy of the Hearing Tribunal’s written decision; and, the member shall be responsible for paying 75% of the costs of the investigation and hearing in this matter.